Menta@Cornell aims to provide free 24/7 online one-on-one mental health counseling services for Cornell students, faculty, and staff. To do this, we offer destressing mini-games, personal-psychological status tests, and professional psychological articles, As a non-professional psychological counseling platform, we strive to help people alleviate their mental health concerns and are committed to improving the overall mental health of Cornell University in hopes of making people happier.
A 24/7 peer supporting program that aims to help students and provide universal support.
I used the Design Thinking approach for solving this problem.
We also used the Product Roadmap to keep track of our product cycle.
Nowadays, many people are struggling with various mental health issues, especially students, with all the stress and pressure they face. Our group’s initial focus would be trying to tackle hidden problems in Cornell’s mental health hotline.
Currently, the hotline is not providing students with the adequate help they need with slow response times and low rates of effective conversations conducted, especially during the night time, when depression and suicidal wishes emerge the most. We want to help Cornell students get easier and faster access to help when they need it most.
Our team began our design by conducting user interview to gain user insight.
Through 25 users who currently use Cornell Mental Health Hotline, we realized that the Cornell Mental Health Hotline did have lots of problems when our interviewees used it.
🔑 23.6% of interviewees do not have a service/product to cope with their mental health episodes
🔑 35.3% interviewees have used Cornell‘s Mental Health services
🔑 1 of those interviewees thought Cornell’s mental health services was effective
I then crafted a persona that represents my users and a journey map that outlines how the users currently may deal with the difficulties through seeking for mental help sessions. This helped me make human-centered design while understanding the frustration that users faced.
Through the research we made, we have discovered design scope and directions to go.
In our brainstorming session, our team came up with solutions focus on multiple aspects: Chatbox, Mini stress relieving games, Voice Call Channel, Self-service Emotional Rantbox, Symptoms Identification.
In order to better understand how our users would interact with our features, we used wireframes to visualize the structure.
Before releasing, our team would like to multiple rounds of testing and continuously collect information to understand the relationship between user growth rate and product features.
In the future, we developed a pre-launch and Go-to-Market plan and the goal is to attract at least 100 potential users. We plan to release Menta@Cornell on Monday afternoon of the second week of the Fall ‘22 semester.
We have created a KPI dashboard to track our services by here.
What I bring to the Projects:
Throughout the design process, our team develop the product cycle life, and tried to solve close-to-world issues related to students. We also have exposed on how to consider both business challenges and product sense together and develop user friendly products.
What this project brings to me:
We also have exposed on how to consider both business challenges and product sense together and develop user friendly products.
What this project brings to students / society:
Students could receive preventative help, and make mental health more accessible.
🌟 Thank you 😊
